Position Summary
Capital City Equipment Co. is seeking a customer-focused Service Manager/Service Writer. This role combines front-counter service writing with coordination of workflow, communication, and quality to ensure equipment is repaired efficiently, safely, and correctly the first time.
Key Responsibilities
- Greet customers, write repair orders, and accurately capture concerns, symptoms, and equipment details.
- Schedule and coordinate service work; prioritize jobs and assign work to technicians to meet promised completion dates.
- Communicate status updates, estimates, approvals, delays, and completed work to customers in a professional, timely manner.
- Create and explain estimates and invoices; ensure labor, parts, and sublet charges are documented correctly.
- Coordinate parts needs with the parts department; verify correct parts ordering and timely availability.
- Monitor work-in-process, turnaround time, and quality; perform final review of completed jobs for accuracy and completeness.
- Support technicians with information, documentation, and workflow planning to maximize productivity.
- Handle warranty and goodwill considerations in accordance with company and manufacturer policies (as applicable).
- Maintain a clean, organized service counter area and service documentation within the shop management system.
- Promote a safe work environment and ensure customers and team members follow safety procedures.
Qualifications
- 2+ years of experience in service writing/advising, service coordination, or service management (automotive, heavy equipment, ag, or similar).
- Strong customer service and communication skills; ability to clearly explain technical information.
- Excellent organization and follow-through; comfortable juggling multiple jobs and shifting priorities.
- Working knowledge of shop workflow, basic mechanical concepts, and repair documentation.
- Proficiency with computer and service management systems (ROs, estimates, invoicing).
- Valid driver’s license and ability to safely operate equipment (training provided as needed).
Preferred Skills
- Experience in equipment dealerships, fleet service and construction equipment.
- Understanding of warranty administration and manufacturer programs.
- Ability to assist technicians and improve processes, cycle time, and customer satisfaction.
- Parts lookup/ordering experience.
- Bilingual communication skills (helpful but not required).
Schedule & Location
Location: Des Moines, IA (on-site).
Schedule: Full-time. Monday – Friday.
Compensation & Benefits
- Pay: Competitive, based on experience
- Benefits: Health, dental, matching 401(k), paid vacation and holidays
- Additional: Paid training, treat work atmosphere
How to Apply
Contact Brian Jansen at 515-243-3353, email resume to brianj@bobcatofames.com or submit application below.
