Position Summary

Capital City Equipment Co. is seeking a customer-focused Service Manager/Service Writer. This role combines front-counter service writing with coordination of workflow, communication, and quality to ensure equipment is repaired efficiently, safely, and correctly the first time.

Key Responsibilities

Greet customers, write repair orders, and accurately capture concerns, symptoms, and equipment details.
Schedule and coordinate service work; prioritize jobs and assign work to technicians to meet promised completion dates.
Communicate status updates, estimates, approvals, delays, and completed work to customers in a professional, timely manner.
Create and explain estimates and invoices; ensure labor, parts, and sublet charges are documented correctly.
Coordinate parts needs with the parts department; verify correct parts ordering and timely availability.
Monitor work-in-process, turnaround time, and quality; perform final review of completed jobs for accuracy and completeness.
Support technicians with information, documentation, and workflow planning to maximize productivity.
Handle warranty and goodwill considerations in accordance with company and manufacturer policies (as applicable).
Maintain a clean, organized service counter area and service documentation within the shop management system.
Promote a safe work environment and ensure customers and team members follow safety procedures.

Qualifications

2+ years of experience in service writing/advising, service coordination, or service management (automotive, heavy equipment, ag, or similar).
Strong customer service and communication skills; ability to clearly explain technical information.
Excellent organization and follow-through; comfortable juggling multiple jobs and shifting priorities.
Working knowledge of shop workflow, basic mechanical concepts, and repair documentation.
Proficiency with computer and service management systems (ROs, estimates, invoicing).
Valid driver’s license and ability to safely operate equipment (training provided as needed).

Preferred Skills

Experience in equipment dealerships, fleet service and construction equipment.
Understanding of warranty administration and manufacturer programs.
Ability to assist technicians and improve processes, cycle time, and customer satisfaction.
Parts lookup/ordering experience.
Bilingual communication skills (helpful but not required).

Schedule & Location

Location: Des Moines, IA (on-site).
Schedule: Full-time. Monday – Friday.

Compensation & Benefits

Pay: Competitive, based on experience
Benefits: Health, dental, matching 401(k), paid vacation and holidays
Additional: Paid training, treat work atmosphere

How to Apply

Contact Brian Jansen at 515-243-3353, email resume to brianj@bobcatofames.com or submit application below.

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